The customer outcome platform
Customer support that moves people forward.
Understand where each customer is, what they’re trying to achieve, and what action is most likely to move them toward success.
Built for support and success teams that care about results.
⌕ Search conversations
MC
Maya Chen8mHow do I connect Stripe before launch?
I’m hoping to launch my first course...
Launch helpJB
Jon Bell34mStudent import formatting
The CSV says three records could not...
TechnicalSR
Sofia Ramirez1hCommunity welcome email
That fixed it, thanks so much!
Community✦
OutcomeArc guidance
Maya is close to her first sale. Answer the Stripe question, then suggest creating a launch offer and testing checkout.
AI draft · customer, goal, knowledge
Hi Maya, you’re almost there — connecting Stripe only takes a couple of minutes...
Send →Traditional help desksResolve conversations.
OutcomeArcAdvances customers.
More than an answer
The latest question is only part of the story.
Your customers have goals, milestones, and signals of progress. OutcomeArc brings that bigger journey into every support conversation.
Explore all features →NEXT BEST ACTIONGuide a checkout testAfter answering the Stripe question
How it works
Give every conversation a direction.
Connect what your team knows with what your customer is trying to accomplish.
01
OutcomeFirst successful launch
3 milestones
01
Define what success looks like
Set the customer outcomes and milestones that matter for your business.
02
Progress signals
02
Bring the context together
Use conversation history, customer details, product data, and knowledge in one view.
03
Next best action→
03
Know what to do next
Get practical AI guidance that helps your team answer now and move the customer forward.
Built into the workflow
Everything your team needs to create progress.
Outcome intelligence lives alongside the shared inbox tools your team uses every day.
See every feature →Customer context
See history, goals, milestones, product signals, and customer details together.
Proactive AI guidance
Recognize friction and surface the most useful next action for each customer.
Outcome tracking
Define meaningful results and understand the customer’s progression toward them.
Shared support inbox
Manage email and widget conversations, assignments, replies, notes, and teams.
Support should lead somewhere
Help every customer make progress.
Give your team the context and guidance to create better answers—and better outcomes.